RETURNS AND EXCHANGES
If your order is incorrect, damaged, or defective please contact us within 15 days of receiving your order at: 1-800-672-9182 or info@fps.email.
MOST ITEMS AVAILABLE FOR PURCHASE FROM PETTECH SOLUTIONS ARE REFUNDABLE WITHIN 15 DAYS FROM DATE OF DELIVERY RECEIPT; HOWEVER, THE FOLLOWING RESTRICTIONS APPLY:
- Our Guarantee applies for 15 days from the date of your delivery receipt.
- If your order does not arrive within 15 days from your shipping confirmation, please inform us by phone or email.
- A Return Authorization must be obtained from PetTech prior to returning to point of purchase.
- Shipping and handling charges are non-refundable; however, if we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.
- Items approved for return will be delivered according to PetTech Solution’s shipping instructions. A restocking fee to 10% may apply on approved returns.
- Products being returned must be received in their original “as new condition”, fully functioning, free of visible marks, scratches, or defects, and in their original packaging. This includes all accessories, warranty cards and manuals.
- Replacement or consumable items which have been opened from their original packing (extra batteries, gloves, etc.) are not returnable, unless defective or damaged when first received, in which case a Return Authorization will be required to process a manufacturer’s Warranty claim.
- All items being returned will be inspected by PetTech prior to an authorized refund being processed and issued. Please note that missing items or parts could delay the processing of your refund and/or result in a refund adjustment for necessary repairs or replacement back to original new and saleable condition.
- All authorized refunds will be processed back to the payment type used to make the purchase.
PETTECH SOLUTIONS WHELPING BOX WARRANTY
PetTech Solutions (a division of FarmTech Solutions Inc.) represents its products are fully supported by Manufacturer warranties to be free of defects in workmanship and materials to the original purchaser. For whelping box products and accessories, coverage is Two (2) Years from date of purchase from an authorized seller. This Warranty does not include improper use or installation, damage by accident or by pets, or wear and tear.
No liability is assumed whatsoever regarding consequential damage from the use or misuse of this product, and in no event will the limit of liability for any claim exceed the original purchase price of the product.
PetTech will facilitate all claims promptly, fairly, and efficiently with the Customer and Manufacturer, including initial assessment and, if required, when products are delivered prepaid to PetTech’s designated warranty processing facility for repair and/or replacement.
WARRANTY AND TECHNICAL SUPPORT
We are aligned with manufacturers offering well-constructed, high-quality products that come fully supported with manufacturer warranties. We promise that any challenges will be managed promptly, efficiently and cost effectively.
Please note that either the manufacturer or our certified service technicians are required to examine, diagnose, and inspect products prior to approved warranty repairs or replacements. Before sending your equipment to our service team, please contact us to have a service ticket created.
You are responsible to cover shipping on the way in, and we will gladly take care of the return shipping for approved warranty repairs or replacements.
Should you have an issue not covered under our warranty, please contact us to create a service ticket and return the item to us. Our service technicians will let you know if it’s repairable, as well as any associated cost.
What Is Not Covered
- Normal wear & tear
- Modifications
- Negligence/Damage
- Use for a purpose other than for which it was designed
We will send you current-status emails when:
- The service ticket has been created
- The item has been received
- We have evaluated your product
- We have completed your claim